After 11 months of upheaval, working from temporary locations and portakabins and watching our building gradually evolve, it has emerged like a beautiful butterfly. In addition to the huge improvements already offered by Phase 1, we are now enjoying the space and enhanced facilities it offers in its’ entirety.
The tired external appearance of the original building has been given a facelift with a new roof and cladding and as well as this being a visual improvement, it has increased the thermal efficiency of the building too.
Our new waiting room is considerably more airy and spacious, so offers a more comfortable environment for our clients and patients. We have also factored in the benefits to our feline patients of offering them a separate waiting area to reduce the anxiety of close proximity to dogs, so we are eagerly awaiting the delivery of screening to enable us to provide a separate waiting area for them. New seating is on its’ way too and all the fixtures and fittings will be moveable, so that the space can be opened up when required to maximise the flexibility of the space and allow us to continue to run our popular and successful ‘puppy parties’ in greater comfort.
We are thrilled with our new reception desk as it makes our reception team very visible and accessible for clients. We are also excited that we now have a separate telephone office, so the majority of our in-coming calls will be handled there, rather than on the reception desk. This should enable our reception team to give their undivided attention to clients visiting the practice, thus improving our efficiency and your experience of our service.
We now offer a suite of six consulting rooms which will be manned by our vets and nurses, offering more availability of appointments throughout the day. All the lower walls are covered with a hygienic and washable surface so we can be confident that our infection control is up to scratch.
Our dispensary now sits alongside our laboratory within the centre of the practice and this area is nurse led. We take our commitment to responsible dispensing seriously, so this enables clinically trained members of the team to ensure correct drug storage, stock rotation and dispensing at all times.
Our laboratory equipment is now safely installed in its’ rightful home after a temporary stay in the Prep Room and we retain the ability to run many samples in house. Having access to blood and urine sample results within a quick turnaround time is immensely valuable for the diagnosis and treatment of all our patients but in emergency situations this is even more critical.
And finally…..the offices! They may seem the least inspiring areas of the practice and even though they may at first glance have no direct clinical input, a massive amount of work goes on behind the scenes to ensure the smooth running of the practice, so they are just as important. Our management team are enjoying being ‘back in the building’ again and while we were very grateful for a roof over our heads in the form of our temporary portakabins during the building work, there is nothing to replace being back at the heart of the practice.
We as a team could not be more delighted with our new building and for us, the pain of the project has definitely been worth the gain. We do realise that the disruption has had an impact on clients visiting the practice during the works and we are immensely grateful for your patience. We hope that you agree that the benefits available across the board to our patients, clients and team will stand us in good stead for the future.
Just the new signage to fit and the car park left to re-surface and then we will have a Grand Open Day to show it all off!